Last Updated: 9th September 2025
Medville Pharmacy & Compounding (“Medville,” “we,” “our,” or “us”) values your trust. Protecting your personal information and safeguarding your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, and protect information when you use our website, services, and pharmacy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, phone number, email, date of birth.
- Health Information (Protected Health Information or “PHI”): Prescription details, medical history, allergies, and other information needed to safely dispense medications or provide compounding services.
- Payment Information: Billing address, insurance information, and payment card details.
- Website Usage Data: IP address, browser type, pages visited, and cookies for site analytics.
2. How We use Your Information
We use your information to:
- Process and fill prescriptions safely.
- Provide customized compounding services.
- Verify insurance and process payments.
- Communicate with you about your prescriptions, refills, or health-related services.
- Improve our website and customer experience.
- Comply with federal and state laws, including HIPAA regulations.
3. Sharing of Information
We do not sell or rent your personal information. We may share information only in the following situations:
- With Your Consent: If you authorize us to share with a provider, caregiver, or third party.
- With Healthcare Providers and Insurers: To coordinate your care and billing.
- With Service Providers: Such as delivery partners or IT support vendors under strict confidentiality agreements.
- As Required by Law: To comply with subpoenas, public health reporting, or government regulations.
4. HIPAA Compliance
As a healthcare provider, Medville complies with the Health Insurance Portability and Accountability Act (HIPAA). This means:
- Your health information will only be used for treatment, payment, or healthcare operations, unless you provide written authorization for other uses.
- You have the right to request access to, amend, or receive a copy of your health records.
- You can request restrictions on certain uses of your PHI, though we may not always be able to honor all requests.
5. Your Rights
As our patient, you have the right to:
- Request a copy of this Privacy Policy at any time.
- Ask how your information has been shared.
- File a complaint with us or with the U.S. Department of Health & Human Services if you believe your privacy rights have been violated.
6. Data Security
We use administrative, physical, and technical safeguards to protect your information. While no system is completely secure, we regularly update our practices to reduce risks of unauthorized access, loss, or misuse.
7. Cookies and Online Tracking
Our website may use cookies and similar technologies to improve user experience, analyze traffic, and remember your preferences. You can disable cookies in your browser settings, but some site features may not function properly.
8. Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect information from children unless it is necessary to provide pharmacy services with parental or guardian consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with the “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or your privacy rights, please contact us:
Medville Pharmacy & Compounding
2205 E, Oglethorpe Blvd, Albany GA. 31705
229-500-6973
[email protected]